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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎04-11-2013
My Device: Bold 9900
My Carrier: Rogers

Deleted a free app, can't reinstall as I get message it's already installed

I'm a very new Blackberry user.  I downloaded an app called Mapmyride.  I selected Yes when prompted which means I have to set up a user id and password to use that app.  I didn't want that so I deleted the app using the Blackberry desktop software.  I went back to app world to reinstall and I get the message that it's already installed.  I can't find the app on my phone and I can't reinstall it.  Any suggestions on how I can find the app on my phone?  I want to delete it and reinstall so I don't have to enter a user id and password for the Mapmyride app.  

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Deleted a free app, can't reinstall as I get message it's already installed

Hi and Welcome to the Community!


Try perhaps this:

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

You also may need to attempt these steps:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > blackberry_logo.jpg > Delete
  2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > blackberry_logo.jpg > Delete
  3. Use either your PC (via Mass Storage Mode) or your BB (via Media > blackberry_logo.jpg > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
  4. Use the above AppWorld user guide link to re-install the app

Additionally, you may need to clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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