Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎11-24-2012
My Device: Curve 9300
My Carrier: Orange

Deleted contact data.

Hi. I have a BB Curve 9300. It was updated yesterday to connect with the Blackberry server at work. After the IT person had done this, so that my BB is now synched with my work Outlook program, I found that I had all my work contacts in the BB and had lost all the personal contacts which had been on the BB before he got to work on it. They had not been backed up. I guess tehre's no way to restore them is there?


I then backed up my wife's BB contacts from her old Curve 8320 onto my Mac using the BB desktop software. But when I tried to restore that data to my BB, it said that it was a read-only database and could not be restored. Any ideas?

Hall of Famer III
Posts: 58,825
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Deleted contact data.

Hi and Welcome to the Community!


Your IT Person let you down just a bit...what should have happened was first to get those personal contacts off of that BB, merge them into the work Outlook, and then activate for BES...that way, all would be well.


For restore, if there was no backup taken anywhere, then there is no data source from which to conduct a restore. Perhaps the IT Person took a backup before they did their thing?


Lastly, you can have only one method of contact synchronization...when BES is activated, it takes control and allows no other means. Hence, if you want more contacts on the BB, they need to be merged into the work Outlook so that BES will then manage them along with all other contact items.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................