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New Contributor
Posts: 2
Registered: ‎04-11-2012
My Device: Bold 9900
My Carrier: T-Mobile

Deleting an email account

I have a Bold 9900 with two email accounts on the phone, one of which I would like to remove.  On my home screen, I have a separate box for both email accounts, and the email address I want to remove is one of two "Send From" options in new email messages. 

 

When I go to Email Account Management, the address I want to delete is not there:  it only lists one of the two email addresses. 

 

Any suggestions on how to delete this account? 

Appreciate your help!

DavidRR

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Deleting an email account

Hello DavidRR

 

Welcome to the forums. 

 

If you have removed the email account from the setup then it is possible you still have the service books for that email account on your device. To delete the service book do the following. 

 

Go to Options - Device - Advanced System Settings - Service Books

 

Once in this location find the two service books that have the deleted email address listed and delete them both. Once this is done reboot your BlackBerry® smartphone and test to see if you are still having the same issue. 

 

Hope this helps. Have a good day. 

-SR

 

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New Contributor
Posts: 2
Registered: ‎04-11-2012
My Device: Bold 9900
My Carrier: T-Mobile

Re: Deleting an email account

Smooth Rider, thanks for the reply.    This exactly what I did after calling customer care for help.   Removing the service books definitely solved the problem.


Regards,

 

David