06-18-2009 12:38 PM
Can you Pleeze help... I have attempted to uninstall the DTM 4.7 and I get the following error message:
Error Code 1402.Could not open key:
orManager\CLSID. Verify that you have sufficient access to
that key, or contact your support personnel.
Is there anyway to do a "manual" uninstall, etc...
I am trying to do a clean install of the Desktop Manager in order to get the Media Manger to work after reading
fixes for this problem in other posts..
Thank you for any help!
06-18-2009 03:00 PM - edited 06-18-2009 03:01 PM
Thank you for your quick response!! - I do have full administrator priveleges on this computer (just for a note)
After your post, I had to enable the administrator account, I logged in, proceeded to uninstall - it says now... This action can only be performed on installed applications..
not sure about this... the Destop Manager 4.7 IS in the "installed" program lists..
Can you tell me if there is any other way to uninstall this... say "manually" - (deleting stuff - registry, folders... etc)
06-21-2009 12:10 PM
If you still cannot uninstall BB Desktop Software then delete manually the folder with BlackBerry Desktop Software.
After that remove all registry entires related to BB Desktop Software according to this instruction