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Contributor
Posts: 21
Registered: ‎09-20-2010
My Device: Curve 8330
My Carrier: Sprint
Accepted Solution

Desktop Manager 6.0 Crashes -- using .NET 2 instead of 3.5

After a clean install of Desktop Manager 6.0, both the Auto Updater and Desktop Manager crash every time I try to start them. There are no log files even generated (yes, I have shown hidden files in my settings). The only thing I could find was a file called "DesktopCrash.dmp," but I cannot view the contents legibly in Notepad or Wordpad.

 

I am running Windows XP SP 3. I am not syncing with Outlook. There were no issues creating the My Videos folder (and it is empty).  Desktop Manager 5.0.1 works fine for me.

 

From the Application Event Logs, it looks like my issue might have to do with a .NET Runtime 2.0 Error:


Event Type:    Error
Event Source:    .NET Runtime 2.0 Error Reporting
Event Category:    None
Event ID:    5000
Date:        9/20/2010
Time:        8:12:05 PM
User:        N/A
Computer:    YOUR-4105E587B6
Description:
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.0.43, P3 4c758111, P4 mscorlib, P5 2.0.0.0, P6 4be90358, P7 f4f, P8 7, P9 n3ctrye2kn3c34sgl4zqyrbfte4m13nb, P10 NIL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 63 00 6c 00 72 00 32 00   c.l.r.2.
0008: 30 00 72 00 33 00 2c 00   0.r.3.,.
0010: 20 00 72 00 69 00 6d 00    .r.i.m.
0018: 2e 00 64 00 65 00 73 00   ..d.e.s.
0020: 6b 00 74 00 6f 00 70 00   k.t.o.p.
0028: 2e 00 65 00 78 00 65 00   ..e.x.e.
0030: 2c 00 20 00 36 00 2e 00   ,. .6...
0038: 30 00 2e 00 30 00 2e 00   0...0...
0040: 34 00 33 00 2c 00 20 00   4.3.,. .
0048: 34 00 63 00 37 00 35 00   4.c.7.5.
0050: 38 00 31 00 31 00 31 00   8.1.1.1.
0058: 2c 00 20 00 6d 00 73 00   ,. .m.s.
0060: 63 00 6f 00 72 00 6c 00   c.o.r.l.
0068: 69 00 62 00 2c 00 20 00   i.b.,. .
0070: 32 00 2e 00 30 00 2e 00   2...0...
0078: 30 00 2e 00 30 00 2c 00   0...0.,.
0080: 20 00 34 00 62 00 65 00    .4.b.e.
0088: 39 00 30 00 33 00 35 00   9.0.3.5.
0090: 38 00 2c 00 20 00 66 00   8.,. .f.
0098: 34 00 66 00 2c 00 20 00   4.f.,. .
00a0: 37 00 2c 00 20 00 6e 00   7.,. .n.
00a8: 33 00 63 00 74 00 72 00   3.c.t.r.
00b0: 79 00 65 00 32 00 6b 00   y.e.2.k.
00b8: 6e 00 33 00 63 00 33 00   n.3.c.3.
00c0: 34 00 73 00 67 00 6c 00   4.s.g.l.
00c8: 34 00 7a 00 71 00 79 00   4.z.q.y.
00d0: 72 00 62 00 66 00 74 00   r.b.f.t.
00d8: 65 00 34 00 6d 00 31 00   e.4.m.1.
00e0: 33 00 6e 00 62 00 20 00   3.n.b. .
00e8: 4e 00 49 00 4c 00 0d 00   N.I.L...
00f0: 0a 00                     ..      

 

I have three versions of Microsoft .NET Framework installed on my computer:

     2.0 SP 2

     3.0 SP 2

     3.5 SP 1

Why Auto Updater and Desktop Manager trying to use Microsoft .Net Framework 2.0 SP2 instead of 3.5 SP 1?  How can I correct this to get the applications to work?

 

Thank you.

New Member
Posts: 1
Registered: ‎09-23-2010
My Device: Curve 8900

Re: Desktop Manager 6.0 Crashes -- using .NET 2 instead of 3.5

Same problem. Same conditions. Any help appreciated.

Contributor
Posts: 21
Registered: ‎09-20-2010
My Device: Curve 8330
My Carrier: Sprint

Re: Desktop Manager 6.0 Crashes -- using .NET 2 instead of 3.5

Hello,

 

I still need to find out how to get the Desktop Manager 6.0 software to use .NET 3.5 instead of 2.0?

 

Thanks.

Contributor
Posts: 21
Registered: ‎09-20-2010
My Device: Curve 8330
My Carrier: Sprint

Re: Desktop Manager 6.0 Crashes -- using .NET 2 instead of 3.5

Can someone please tell me how to make the desktop manager software use .NET 3.5 instead of 2.0?

Trusted Contributor
Posts: 162
Registered: ‎04-01-2009
My Device: Not Specified

Re: Desktop Manager 6.0 Crashes -- using .NET 2 instead of 3.5

Posting the log from:

 

%appdata%/Rim.Desktop.Exception.log  will show what the problem is.

Contributor
Posts: 21
Registered: ‎09-20-2010
My Device: Curve 8330
My Carrier: Sprint

Re: Desktop Manager 6.0 Crashes -- using .NET 2 instead of 3.5

Thank you very much for the response, parlabane.  Unfortunately, I don't even get far enough along in the app the where the log files get generated (yes, I have shown hidden files in my settings). The only thing I could find was a file called "DesktopCrash.dmp," but I cannot view the contents legibly in Notepad or Wordpad.

I am running Windows XP SP 3. I am not syncing with Outlook. There were no issues creating the My Videos folder (and it is empty).  Desktop Manager 5.0.1 works fine for me.

From the Application Event Logs, it looks like my issue is that the software is running .NET 2.0 instead of .NET 3.5.  I need to know how to get the software to run .NET 3.5 instead.

Thanks.

Trusted Contributor
Posts: 162
Registered: ‎04-01-2009
My Device: Not Specified

Re: Desktop Manager 6.0 Crashes -- using .NET 2 instead of 3.5

Did you try an uninstall / reinstall of .Net 3.5sp1?

 

.Net installs can become corrupt.

Contributor
Posts: 21
Registered: ‎09-20-2010
My Device: Curve 8330
My Carrier: Sprint

Re: Desktop Manager 6.0 Crashes -- using .NET 2 instead of 3.5

I did do a repair of .NET 3.5 successfully.  But I will try the uninstall / reinstall you suggest.  Thank you very much!

Contributor
Posts: 21
Registered: ‎09-20-2010
My Device: Curve 8330
My Carrier: Sprint

Re: Desktop Manager 6.0 Crashes -- using .NET 2 instead of 3.5

Thank you very much, parlabane, for taking the time to try to help me.  I really appreciate it.

 

I uninstalled .NET 3.5 SP 1 and reinstalled it last night.  Unfortunately, I still have the same problem.  The Blackberry desktop software is still using .NET 2.0 instead of 3.5.

Retired
Posts: 90
Registered: ‎08-29-2008
My Device: Not Specified

Re: Desktop Manager 6.0 Crashes -- using .NET 2 instead of 3.5

Rip_dio...

 

Check your private mesages, you have one from me.

 

cheers

M



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