06-02-2011 01:46 AM
06-04-2011 11:15 AM
I have a AT&T Torch 9800 6.0 OS with an HP laptop Windows 7 OS. I am running DM 6.0.2 (previous version was 6.0.1). DM worked fine for several months. Without any warning or changes, my DM 6.0.1 stopped working at startup - it just froze, repeatedly. I recently searched across the web for a solution. I uninstalled/reinstalled DM 6.0.2 using www.blackberry.com/btsc/KB02206 , restarted my laptop multiple times, disabled a variety of startup programs, etc. In short, I have done everything possible, from simple to complex, and DM still freezes on startup. Any help is appreciated.
06-24-2011 08:43 AM
After working with Blackberry technical support and trying everything they could think of, we determined this was a problem with the installation of the .Net Framework on my PC. I called Microsoft support and worked with a technician on uninstalling then reinstalling all the frameworks.
THAT FIXED THE PROBLEM!!!!
One of the frameworks - I think it was 3.0 - was acting strangely during the reinstall and running in the background, which may have led to the initial problem. But, the BB software works fine now after the re-install.
I hope this helps someone!!!
06-27-2011 09:49 PM
Finally after upgrading the Desktop Manager to version 6.1, the desktop manager works with my Blackberry Bold 9000. My BB is at v18.104.22.1681.
Now my dillema is to upgrade the BB device driver to the latest version. When I try to run Wireless Update on the phone as suggested on the online help, I get an error "Unable to send request for available update".
Slowly I have started realizing why people are running away from Blackberry and adapting iPhone or other smartphones. Because many applications are soooooo easily available or upgrade is much more easy.
06-27-2011 11:28 PM
I just installed the latest update to Blackberry Desktop Manager 6.0, Bundle 1741. To my surprise and relief, IT WORKS on Windows 7, on my 32-bit Sony laptop. Finally, I can back up my files easily.
06-28-2011 11:19 PM
I found a newer device driver v22.214.171.1247 multi-language at this link. I am going to install and try to upgrade my BB Bold 9000.
One thing still puzzles me is that Blackberry Desktop Manager is now at version 6.1 and device drivers are still at v5.0.0.xxx. Should it be the other way around, meaning the device driver should be upgraded even before the Desktop Manager software. The best approach should be to upgarde the BBDM and device driver versions simultaneously.
06-28-2011 11:31 PM
I did not know that the version numbering has too many knotts. My device driver is v126.96.36.1991 (Bundle 1137, Platform 188.8.131.52).
BB, CAN YOU MAKE THE VERSIONING MORE COMPLEX THAN THAT???
I have spent my whole life as a software architect, but have never come across so muh confusing version number scheme.
Just now I realized that my BB Bold 9000 has the latest device driver software. Thats why on the web and wireless Check Updates showed No Updates. I think the wireless update should indicate "No new updates available" instead of failing, which was the main reason for my continued post.
07-04-2011 03:55 PM
08-11-2011 12:11 AM