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New Contributor
Posts: 2
Registered: ‎05-13-2012
My Device: Bold 9780
My Carrier: Rogers

Desktop Manager 6.1 is not working/opening up

When I click on the desktop icon, the software looks like it is going to open up, but then I get an error message that says this:  "Blackberry Desktop Software has encountered a problem and needs to close.  We are sorry for the inconvenience".  I have un-installed it and then re-installed it, but it keeps doing the exact same thing.  Any suggestions?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Desktop Manager 6.1 is not working/opening up

Have you restarted the computer after the install?

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New Contributor
Posts: 2
Registered: ‎05-13-2012
My Device: Bold 9780
My Carrier: Rogers

Re: Desktop Manager 6.1 is not working/opening up

Yes I have re-started my laptop...makes no difference

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Desktop Manager 6.1 is not working/opening up

gotcha.  Looks like you'll have to try a manual uninstall.  Not sure whats wrong.

This will point you in the right direction.

http://www.blackberryforums.com/rim-software/25937-how-perform-clean-uninstall-reinstall-blackberry-...

 

I also recommend after the uninstall, download and do a registry clean using ccleaner.

http://www.piriform.com/ccleaner

Keep re scanning the registry until it returns no errors and reboot.

 

You've probably already downloaded the latest version, but here is the link if needed:

https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

 

You could consider running windows update too.

 

 

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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