Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 2
Registered: ‎04-06-2012
My Device: 9900 Bold
My Carrier: Bell

Desktop Manager 6 won't start

The blackberry splash screen pops up, followed by a second window that just remains completely white. Here is the contents of my Desktop.log file:

 

Date|Log Level|Thread ID|Module ID|Log ID|Message [2012-04-05 05:26:43.270]
05:26:43.282|INFO |1|Rim.Desktop.Shell|1|Application Started
05:26:43.295|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
05:26:43.295|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.36
05:26:43.296|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
05:26:43.297|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] [x64]
05:26:43.297|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5448
05:26:43.327|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.33
05:26:43.330|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.40
05:26:43.331|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.15
05:26:43.332|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.3.0.9
05:26:43.333|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.14
05:26:43.344|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
05:26:43.870|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\BlackBerry\ Key: FirstLaunch
05:26:44.046|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\DesktopAutoUpdate Key: AutoUpdateEnabled
05:26:44.047|ERROR|1|Rim.Desktop.Services.Configuration|0|Unable to get Registry entry. Path: Software\Research In Motion\Device Manager\Bluetooth Key: Enabled
05:26:44.082|INFO |1|Rim.Desktop.Common|0|Setting Rendermode to SoftwareOnly for Window Rim.Desktop.Shell.Views.FirstLaunchOptionsView


Contributor
Posts: 27
Registered: ‎04-07-2012
My Device: BlackBerry Curve 3G
My Carrier: T-Mobile

Re: Desktop Manager 6 won't start

Hmm, have you tried reinstalling the software?or maybe try getting a downgrade of the blackberry desktop software, try upgrading your .NET framework etc.. These methods might work, sorry if they don't
Visitor
Posts: 1
Registered: ‎04-07-2012
My Device: 8520
My Carrier: Etisalat

Re: Desktop Manager 6 won't start

I've got the exact same problem... :'(  I had to flash my phone, and subsequently got an upgrade I'd been longing for... to 6.0. When I upgraded my desktop software to match my new phone upgrade, the software on my laptop JUST WOULDNT start!! The screen stays white. I've tried reinstalling from - the internet, and from -the cd, but it stays the same.    I decided to try a different approach, and connected the phone to my laptop, and now I cannot find my BBMessenger app, or my APPWorld button.    If I could find AppWorld, I'd probably just re-download BBM, but now they're both gone!   ...What do I do? Go back to version 5 on both counts? Does that imply I'd have to flash my phone again?  Just so *frustrated!!

Highlighted
PE
New Member
Posts: 1
Registered: ‎04-08-2012
My Device: Torch 9810
My Carrier: Telus

Re: Desktop Manager 6 won't start

I have the exact same issue.  This is ridiculous-  Neither an unintall or repair seem to make a difference. The app just hangs.  RIM- are you going to fix this? 

New Contributor
Posts: 2
Registered: ‎04-06-2012
My Device: 9900 Bold
My Carrier: Bell

Re: Desktop Manager 6 won't start

Yes I've uninstalled and reinstalled various times, I've completely removed and reinstalled all of my .NET framework components, and I've tried a lower version of the software, which didn't seem to work with my device (9900)