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04-06-2012 11:10 AM
The blackberry splash screen pops up, followed by a second window that just remains completely white. Here is the contents of my Desktop.log file:
Date|Log Level|Thread ID|Module ID|Log ID|Message [2012-04-05 05:26:43.270]
05:26:43.282|INFO |1|Rim.Desktop.Shell|1|Application Started
05:26:43.295|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files (x86)\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"
05:26:43.295|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 22.214.171.124
05:26:43.296|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none
05:26:43.297|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] [x64]
05:26:43.297|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.5448
05:26:43.327|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 126.96.36.199
05:26:43.330|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 188.8.131.52
05:26:43.331|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 184.108.40.206
05:26:43.332|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 220.127.116.11
05:26:43.333|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 18.104.22.168
05:26:43.344|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 22.214.171.124
05:26:44.082|INFO |1|Rim.Desktop.Common|0|Setting Rendermode to SoftwareOnly for Window Rim.Desktop.Shell.Views.FirstLaunchOptionsView
04-07-2012 10:30 AM
04-07-2012 03:53 PM
I've got the exact same problem... :'( I had to flash my phone, and subsequently got an upgrade I'd been longing for... to 6.0. When I upgraded my desktop software to match my new phone upgrade, the software on my laptop JUST WOULDNT start!! The screen stays white. I've tried reinstalling from - the internet, and from -the cd, but it stays the same. I decided to try a different approach, and connected the phone to my laptop, and now I cannot find my BBMessenger app, or my APPWorld button. If I could find AppWorld, I'd probably just re-download BBM, but now they're both gone! ...What do I do? Go back to version 5 on both counts? Does that imply I'd have to flash my phone again? Just so *frustrated!!
04-12-2012 10:40 AM