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Visitor
Posts: 1
Registered: ‎09-06-2012
My Device: 9800 Torch
My Carrier: ATT

Desktop Manager Crashing upon Open

Desktop Manager is crashing before it even opens - have followed the clean uninstall instructions (modified registry, etc), uninstalled and reinstalled .net, rebooted, etc. Does not get far enough to have a log to include. Have clean, current version of download - Desktop manager is still not opening. Do not have dual monitors, tried the font trick, no luck. On Windows 7. We do not have BBEnterprise so my torch calendar and contacts are not current - Any advice before I jump to an iPhone or Droid ? Thanks in advance !

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Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Desktop Manager Crashing upon Open

Hi and Welcome to the Community!

In post 15 of this thread:

there are links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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