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New Contributor
Posts: 5
Registered: ‎01-02-2009
My Device: 9000 Bold
Accepted Solution

Desktop Manager Exits With Error when cradled with BB Bold

[ Edited ]

Hi,

The BB Desktop Manager somehow doesn't work for me. I've tried this many times but as soon as cradle the device with the USB connector, for a second the communication icon appears on the device screen and then finally it displays a windows debug error "Blackberry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience" and the applications exit.
Next time when i start Desktop Manager it shows status as Disconnected, (though I can see the phone-computer connection status on the main screen of the devices sometime and sometime just the battery indicated charging). I've restarted PC, reinstalled the application many times but no use.


The version of Desktop Manager i use is 4.6.0.12 on Windows XP and I'm using Blackberry Bold. I tried using 4.7 also.

 

Please help.

Thanks,
Philip
P.S. : This worked for me on the first day of my new BB

Message Edited by mphilip on 01-02-2009 01:02 PM
Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Desktop Manager Exits With Error when cradled with BB Bold

Try uninstalling the Desktop Manager and install it again from this link

http://na.blackberry.com/eng/services/desktop/

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New Contributor
Posts: 5
Registered: ‎01-02-2009
My Device: 9000 Bold

Re: Desktop Manager Exits With Error when cradled with BB Bold

Well in fact i was installing the softwares downloaded from the same site. Anyway the problem is resolved now. What i did different this time is:

1. Reinstall the USB and modem drivers

2. Install Desktop Manager to a different path, that te default one.

 

And any one of the above fixed it. I'm happy it works :-)

 

Thanks 

Philip

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: Desktop Manager Exits With Error when cradled with BB Bold

Cool, thanks to you.
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If your issue has been solved, please mark the post was solved.