09-10-2008 12:41 PM
Hi. I recently purchased a Verizon Curve 8330 and installed the Desktop manager 4.6. My laptop uses Windows XP and Office 2000. I can't get the manager to recognize outlook. Fixes I've tried so far:
Uninstalling 4.6 and installing 4.5--then 4.3--then 4.2 sp2--then 4.2 sp1 (threatened to destabilize windows, so I aborted the install).
(each new install was preceded by an uninstall of prior version)
With 4.3 and above, my 8330 was recognized, but no Outlook.
With 4.2 sp2 it wouldn't recognize my 8330.
I managed a work-around to get my outlook calendar/contacts from my palm by changing conduits to my Palm Desktop and then syncing with 4.3.
I've reviewed the thread on Desktop Mgr 4.5 not recognizing Outlook 2000, and if I'm missing something please tell me.
Any thoughts on how to get Outlook 2000 to sync with my 8330?
09-10-2008 01:20 PM
Hi and welcome to the forums!
DM 4.6 will service Outlook 2000,
Use this procedure to erase the prior install and clean the registry:
Reload 4.6 and go through al the setup options.
Let me know if it doesn't recognize Outlook 2000.
09-11-2008 12:45 AM
Thanks for the suggestions. I'm closer to a solution. Everything is now loaded and backed up. When I try to configure the sync I get an error, "Warning encountered--warning code 0x3b21 check documentation" I'm unsure what documentation to check and where to find the definition/relationship of the error code to the problem.
09-11-2008 01:09 AM
Turn off firewall, virus checksers, kill any background programs,
Try it again,
09-26-2008 12:30 AM
If you need more information, please ask!
If not, please resolve the post using the options by the kudos’ star.
Just check the post that had your answer!