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New Contributor
Posts: 2
Registered: ‎02-07-2009
My Device: Not Specified

Desktop Manager Sync Problem

 

I have the latest desktop and device software.  I can sync the BB with the Calendar in Outlook, but only after I added another Mail Profile as advised elsewhere.  When I try and sync the Address book (with Outlook's Contacts), the Desktop Manager just beeps and terminates.

 

In a support article it was suggested to delete the Intellisync folder and trying again; no luck.

 

I activated the log function and get the following output:

 

 

Sat Feb 07 17:42:45 2009 -- Intellisync Log File --

 

Sat Feb 07 17:42:45 2009: Error Load System Failed - {5FACD77B-9D6E-482B-BAB9-E9649CDE9641}.4005 at .\iluptbl.cpp line 245

Sat Feb 07 17:42:46 2009: Error Load System Failed - {5FACD77B-9D6E-482B-BAB9-E9649CDE9641}.4005 at .\iluptbl.cpp line 245

17:42:47.093:

17:42:47.093: Begin ILX Session, Source=Microsoft Outlook, Target=Device

17:42:47.281:

17:42:47.281: Starting Standard Sync

17:42:47.328: Phase=10, User=20990006: Reading data from Device Address Book

Sat Feb 07 17:42:47 2009: Error 4128.4128 at .\Ilx_sdk.cpp line 220

17:42:47.625: Translation Unit Status: User=20990006, rc=104, Phase=10, TrErr=4128, SysErr=0 at .\xlatev3.cpp line 596

17:42:47.625:

17:42:47.640: Starting Sync from Scratch

17:42:47.656: Phase=10, User=20990006: Reading data from Device Address Book

17:42:47.890: Finished Reading 0 Records + 0 Deletes + 0 Unchangeds for User=20990006 from Device Address Book (slow sync input for resync)

17:42:47.890: Phase=20, User=20990006: Reading data from Microsoft Outlook Contacts

17:42:48.750: Finished Reading 0 Records + 0 Deletes + 0 Unchangeds for User=20990006 from Microsoft Outlook Contacts (slow sync input for resync)

17:42:48.765: Phase=30, User=20990006: Writing data into Device Address Book

17:42:48.796: Add 0, Change 0, Delete 0, and Leave 0 Alone in Device Address Book

17:42:48.796: Add 0, Change 0, Delete 0, and Leave 0 Alone in Microsoft Outlook Contacts

17:42:48.796: Phase=40, User=20990006: Writing data into Microsoft Outlook Contacts

17:42:48.890: Creating new Sync History File

17:42:48.921: History file 'C:\DOCUME~1\Bart\APPLIC~1\RESEAR~1\BLACKB~1\Intellisync\\20990006\1.ish' committed

17:42:48.937: Translation Unit Completed: User=20990006, rc=0

17:42:49.062:

17:42:49.062: End ILX Session, elapsed time =   1.000 seconds

 

 

Suggestions are appreciated!

New Contributor
Posts: 2
Registered: ‎02-07-2009
My Device: Not Specified

Re: Desktop Manager Sync Problem

I am sure that someone here has some advice...
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New Contributor
Posts: 2
Registered: ‎07-31-2009
My Device: Not Specified

Re: Desktop Manager Sync Problem

I am having a very similar problem and I posted a long entry as a reply to another entry with my logs, things I've tried, etc.  I'll followup as I learn more.