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Visitor
Posts: 1
Registered: ‎06-11-2012
My Device: Bold 9780
My Carrier: O2

Desktop Manager Vers 7 Not Installing

Ok I've tried going through all the messages on this forum to see why I keep getting an error message when trying to install

 

1st of all I do what is necessary on the website, download the lastest version of desktop manager via here

 

https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...

 

and once it has downloaded, i then proceed to install.

 

BUT!!!!!!!

 

when the files have been extracted automatically  and the windows installer icon appears.....................thats when it all stops and gives up.

 

I get an error message reading

 

"The installation files cannot be validated. Please verify the installer package and try again"

 

I have re downloaded this about 6 times and I get the same messages all the time.

 

I've tried various ways to sort this out like here

 

http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Installation-Files-Cannot-be-Validate...

 

and here

 

http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Can-t-install-Desktop-Software/td-p/1...

 

but all no good (I know these posts are for version 6 but it was the closest I could find any info on it)

 

Please can someone tell me why it's failing to install.

 

Thank you

Super Contributor
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360
My Carrier: MTN - SOUTH AFRICA

Re: Desktop Manager Vers 7 Not Installing

Hello,

Please go here:
http://www.patchworkoftips.com/bdm-installation-files-cannot-be-validated/1324/

Once you are on patchworks website just scroll down the middle or so for to download the certificate that allow you to install DM. This allowed me to install DM 7.1

I'm using windows 7 ultimate and it worked fine
Super Contributor
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360
My Carrier: MTN - SOUTH AFRICA

Re: Desktop Manager Vers 7 Not Installing

Hello,

Please go here:
http://www.patchworkoftips.com/bdm-installation-files-cannot-be-validated/1324/

Once you are on patchworks website just scroll down the middle or so for to download the certificate that allow you to install DM. This allowed me to install DM 7.1

I'm using windows 7 ultimate and it worked fine