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New Contributor
Posts: 6
Registered: ‎09-02-2013
My Device: Bold 9780
My Carrier: DA0049891/10

Desktop Manager ask for a password when I connect my BB 9780 with my Computer

[ Edited ]

I have installed BB DESKTOP MANAGER on my computer...when i connect my BB 9780 with my computer and run BB DESKTOP MANAGER,a window pops up, which asks for a password which i dont know..!! Please help me !!
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Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop Manager ask for a password when I connect my BB 9780 with my Computer

Hi and Welcome to the Community!

The password prompted for by the Desktop Software and the password you assigned to lock your BB are indeed the same password. So, whatever password you use to unlock your BB you must use as well to unlock it for use with your PC.

 

Do be careful, however, if you've got a mixture of different characters in your device password, and perhaps have not noticed how you must enter those on the BB keyboard. For instance, if your password is

  • ab123

and you enter

  • a > b > ALT > 1 > 2 > 3

the actual result will be

  • ab1er

You must enter

  • a > b > ALT > 1 > ALT > 2 > ALT > 3

in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.

On your BB, when you type your password, you should get just a moment where each character is shown in the clear before it changes to an *. Watch closely the next time and you may see a surprising result. It will be those exact characters that you must type on your PC keyboard as that's actually your password.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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