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New Contributor
Posts: 6
Registered: ‎09-02-2013
My Device: Bold 9780
My Carrier: DA0049891/10
Accepted Solution

Desktop Manager ask for a password when I connect my BB 9780 with my Computer

[ Edited ]

I have installed BB DESKTOP MANAGER on my computer... When I connect my BB 9780 with my computer and run BB DESKTOP MANAGER,a window pops up, which asks for a password which I don't know..!! Please help me !!

Guru II
Posts: 21,612
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Desktop Manager ask for a password when I connect my BB 9780 with my Computer

First, you should remove your email from this forum. It is unwise to post your email address on the Internet for anyone to gain access to.

As for your problem, does your device ask for a password when you use it?

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Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Desktop Manager ask for a password when I connect my BB 9780 with my Computer

[ Edited ]

Hi LeoAffan

 

Welcome to BlackBerry Support Forums

 

 


LeoAffan wrote:

 When I connect my BB 9780 with my computer and run BB DESKTOP MANAGER,a window pops up, which asks for a password which I don't know..!! 


You have to enter the device password that you set on your BlackBerry .

Edit : Woops ..

 

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New Contributor
Posts: 6
Registered: ‎09-02-2013
My Device: Bold 9780
My Carrier: DA0049891/10

Re: Desktop Manager ask for a password when I connect my BB 9780 with my Computer

Yes, and i dont know the password.

New Contributor
Posts: 6
Registered: ‎09-02-2013
My Device: Bold 9780
My Carrier: DA0049891/10

Re: Desktop Manager ask for a password when I connect my BB 9780 with my Computer

I forgot the password..

Guru II
Posts: 21,612
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Desktop Manager ask for a password when I connect my BB 9780 with my Computer

And this is YOUR phone?

If you enter the wrong password 10 times on the device it will wipe all data from the device and you can set a new password. Then you can enter the password.

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 6
Registered: ‎09-02-2013
My Device: Bold 9780
My Carrier: DA0049891/10

Re: Desktop Manager ask for a password when I connect my BB 9780 with my Computer

Yes, it's mine...!! i am using it after 3 months that's why i dont remember the password.

Guru II
Posts: 21,612
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Desktop Manager ask for a password when I connect my BB 9780 with my Computer

You will have to enter it wrong 10 times and then set a new password. After the 10th attempt all data will be wiped from the device. Good luck.

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Highlighted
New Contributor
Posts: 6
Registered: ‎09-02-2013
My Device: Bold 9780
My Carrier: DA0049891/10

Re: Desktop Manager ask for a password when I connect my BB 9780 with my Computer

Thank you,