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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎05-08-2012
My Device: Blackberry 8230
My Carrier: Rogers

Desktop Manager asking for installer package

Currently we have a user who is having issues with her Blackberry Desktop Software (6.1). Her BB software is asking for the installer package, which looks like it needs to be re-installed as per this KB.



I did as per the instructions but still have the same problem with the installer. Any other ideas as what to do?