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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-01-2012
My Device: 9700
My Carrier: T-Mobile

Desktop Manager crashes as soon as I input my device password



I'm trying to backup my BB device (9700) T-Mobile OS 6. I have the latest Desktop Manager 6 on my Win 7 Enterprise 64 BIT PC. As soon as the device is connected, DM comes up with password prompt. I enter my password and it instantly crashes. If I RUN-AS Admin for Desktop Manager, it opens, but doesn't recognize any devices connected. I also tried connected my device to a Win XP Pro SP3 32bit PC and it does the same thing. Any suggestions?


Here are the logs from Windows Event viewer regarding the crash:

   [ Name]Windows Error Reporting
   [ Qualifiers]0
   [ SystemTime]2012-02-01T15:14:49.000000000Z
   Not available