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New Contributor
Posts: 4
Registered: ‎03-06-2012
My Device: 9800
My Carrier: Rogers canada
Accepted Solution

Desktop Manager crashes at first click

My Desktop Manager Software crashes at the first screen indicating a that Windows encountered a problem and closes. No error code indicated. Read me file indicates that I'm running the version 7.0.  I have this problem since January.  Using Vista. How can I fix this?

Contributor
Posts: 26
Registered: ‎07-09-2011
My Device: none
My Carrier: BlackBerry Support Rep

Re: Desktop Manager crashes at first click

hmm... Uninstall and install the v6.1.0 B38.  They took version 7.0 because it was causing issues. 

 

Desktop Software for PC

New Contributor
Posts: 2
Registered: ‎11-23-2011
My Device: Torch
My Carrier: Roges

Re: Desktop Manager crashes at first click

It might be Vista. My laptop will not run the Blackberry desktop software. It  will load it then attempt to run.

It opens the window as if it was loaded but shows my home screen behind it and freezes. Have rebooted, deleted and reloaded several times. Only thing I can figure is Vista home premium is the culprit.

Anyone else have any ideas?

Contributor
Posts: 26
Registered: ‎07-09-2011
My Device: none
My Carrier: BlackBerry Support Rep

Re: Desktop Manager crashes at first click

mhm Vista home preminum is the culprit..... try an repair

 

  1. On the computer, open Start >Control Panel > Programs > Programs and Features.
  2. Select BlackBerry Desktop Software and click Uninstall/Change.
  3. If a prompt appears for an administrator password or confirmation, type the password or provide confirmation.
  4. Click Next.
  5. Click Modify and Next.

If that does not work you can contact your carrier and see if they are able to help you if not they can get you to bb tech support.

New Contributor
Posts: 4
Registered: ‎03-06-2012
My Device: 9800
My Carrier: Rogers canada

Re: Desktop Manager crashes at first click

Roxxylette (http://supportforums.blackberry.com/t5/user/viewprofilepage/user-id/432787) gave me the solution by removing my version 7.0 by a previous one, which is the v6.1.0 B38. It's now running.
Contributor
Posts: 26
Registered: ‎07-09-2011
My Device: none
My Carrier: BlackBerry Support Rep

Re: Desktop Manager crashes at first click

[ Edited ]

^_^