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New Member
Posts: 1
Registered: ‎09-23-2009
My Device: Not Specified

Desktop Manager does not recognize Storm 9530 but Media Sync does....

I am trying to backup my Storm but Desktop manager does not see my device.
Vista OS.
Downloaded and installed DM 5.0.0.11 as Admin couple of times. Rebooted multiple times.
Battery pulled multiple times.
Battery pulled while USB connected.
OS sees Blackberry and Media card in Device Manager.
BB Media Sync sees Storm just fine so its not a USB issue.
BB OS 4.7.0.148
Browser Cache cleared.

DM is set to "USB"

Device memory 26.2 mb

 

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop Manager does not recognize Storm 9530 but Media Sync does....

Hi and Welcome to the Forums!

Here is the list of troubleshooting KB's...hopefully something will be useful:

KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.

Hopefully something there is helpful!

Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎05-03-2012
My Device: blackberry storm 9530
My Carrier: wataniya

Re: Desktop Manager does not recognize Storm 9530 but Media Sync does....

those links goes to http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB02640&cmd=displayK... where i have to enter a question. Could you please put the troubleshooting tips and stuff here Smiley Surprised

Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop Manager does not recognize Storm 9530 but Media Sync does....

[ Edited ]

anniibe wrote:

those links goes to http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB02640&cmd=displayK... where i have to enter a question. Could you please put the troubleshooting tips and stuff here Smiley Surprised


Hi there!

 

Sorry...that's a really old post...those links were valid when the post was made (2009), but not anymore it seems. Here's a new set...hopefully none are broken (I honestly don't have time to check them all at the moment and decided it was better to give you the information I have, even at the risk of some of it being out of date):


http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...

 

 

KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions 

 

KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled

 

KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 

 

KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled

 

KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station

 

KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB

 

KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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