Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎09-02-2008
My Device: Not Specified

Desktop Manager does not show blackberry connected

I find this desktop manager is NOT set up for the average computer user and just wants you to PAY. As I was quoted $650.00 for one year of support. I will go back to Motorola before I pay that amount of cash. The Motorola software is user friendly and support was FREE. The only reason I got a BLACKBERRY is I won it and I broke my Motorola and needed a new phone anyway.

 I have had this paperweight for two weeks and am very tempted to recycle it. I have installed this software twice and reinstalled it twice and every time I try to connect it to my computer the Desktop Manager does not pick up my Blackberry it shows Disconnected yet I have to go to safely remove hardware to disconnect it and it shows in there

Highlighted
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Manager does not show blackberry connected

Hi and welcome to the forums,

I am sorry you are so frustrated but let's see if we can fix this!

Please specify the PC and OS you are running (vista, xp etc.)

and the vesion of Dm you are running.

Thanks!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 3
Registered: ‎09-02-2008
My Device: Not Specified

Re: Desktop Manager does not show blackberry connected

Dell Inspiron with Windows XP
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Manager does not show blackberry connected

an the desktop Manager you are trying to run?
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 3
Registered: ‎09-02-2008
My Device: Not Specified

Re: Desktop Manager does not show blackberry connected

4.3.0.17
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Manager does not show blackberry connected

[ Edited ]

I would suggest you use the following procedure to do a clean install of the 4.3 software and download 4.5

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11320&sliceId=SAL_Pub...

 

I use this version and it is very stable with XP.

 

Here is the link for DM 4.5, I would STONGLY advise against downloading the media manager as it media not stable.

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Please let me know if you need any further assistance!

Thanks,

Message Edited by Bifocals on 09-02-2008 05:06 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter