04-01-2013 11:04 AM
When I connected my BB Bold 9650 to my computer to do a sync, Desktop Manager (DM) recognized my device, then prompted me to update software, which I did. After the update, DM will now not recognize my device. I have restarted DM, I have taken the battery out of my device to restart it. I have double checked for other software updates on both the phone and DM. I have restarted my computer. the computer DOES recognize my device, DM does not. In case it matters, my software version is "6.0 Bundle 3084". Is my only option to reinstall BB DM? and if so, won't it update to the same place it is now, leaving it not communicating with my device? any help is appreciated. I am not a techie, so layperson terms would be appreciated. Thanks.
04-01-2013 11:39 AM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
04-01-2013 03:35 PM
Thanks for the response. Many of the suggestions didn't apply to my situation. Several of the ones that did, the link doesn't exist anymore, unfortunately. I tried several of them, to no resolution. Ultimately, I reinstalled the desktop manager software directly from BB online, rather than my disk. Now it works. Thanks.
04-01-2013 03:42 PM