Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-08-2009
My Device: Not Specified

Desktop Manager doesn't recognize my phone

I have loaded the Desktop Software v4.7 including Desktop Manager.  When I connect my Bold via USB to my PC, the PC recognizes the new hardware and identifies it as a Blackberry Smartphone.  But when I launch Desktop Manager, it doesn't recognize the Bold, and at bottom left of the window says "Device Connected (PIN): None."


I tried switching USB ports and have the same problem.


Please help, thanks!

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Manager doesn't recognize my phone

Hi and welcome to the forums!

Here is a USB troubleshooting procedure you can try.




Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter