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New Contributor
Posts: 2
Registered: ‎05-27-2013
My Device: Bold 9900
My Carrier: Airtel

Desktop Manager doesn't work in Vista

Hi
i have BB Bold 9900 and wanted to update the software for it and downloaded Desktop Manager (DM) for it. After downloading the DM I installed it and the installation went fine. But, when I tried to open the DM an error occurred and could not open. I reinstalled the software again hoping to fix the error but still it shows the same. When I open the DM it shows an error occured while opening the software and please select either of the two options

1. Wait for the program to respond

2. Close the program

 

Can you suggest me what can I do to fix the problem and even update my BB?


Thanks
Rahul

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Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop Manager doesn't work in Vista

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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