Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎06-20-2010
My Device: Bold 9000
My Carrier: Rogers

Desktop Manager for Mac deleted a YEAR's worth of email! HELP!?

I just plugged my Bold 9000 into my new MacBook for the first time and sync'd it using Blackberry Desktop Manager for Mac OS. Suddenly ALL of my emails from the past year have dissapeared off my Bold! HELP!

 

The first thing I did was a full backup, including device memory. 

 

Then I sync'd the device and even though I had selected "Merge" for Calendar, Notes etc.., all the calendars on my Bold were erased. So I had to restore from backup.

 

After restoring from backup I noticed that all my emails from the past year had been deleted from my device. They are all in tact on the Gmail server as well as in Entourage. I also use a Hotmail address with my Bold and those are all in tact online as well. 

 

How do I get those emails back onto my Bold?

 

As far as reconciliation settings, the mailbox is set to win and I am set to keep 30 days worth of emails. 

 

Your help is appreciated. Thanks.

 

Ben