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New Contributor
Posts: 2
Registered: ‎10-06-2011
My Device: Curve, 8330
My Carrier: Verizon

Desktop Manager not connecting.

I have a Curve 8330 and cannot get the Desktop Manager to connect with it.  This was a frequent problem for a long time until the the latest DM upgrade.  Suddenly, now the same thing is happening.  DM just shows "connecting" but no connection takes place.  I've uninstalled then downloaded and reinstalled v6, but no luck.  Anyone have any suggestions?

Hall of Famer III
Posts: 59,107
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Desktop Manager not connecting.

Hi and Welcome to the Community!

Here is the list of troubleshooting articles...hopefully something will be useful:




KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions 


KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled


KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 


KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled


KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station


KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB


KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎10-06-2011
My Device: Curve, 8330
My Carrier: Verizon

Re: Desktop Manager not connecting.

Thanks!  You've certainly given me plenty of options, so I'll start at the top aned work down from there.  I'll Reply again once I've found one that fixes my problem.


Thanks, again!!!