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Visitor
Posts: 1
Registered: ‎12-01-2013
My Device: blackberry curve 9300
My Carrier: o2

Re: Desktop Manager not recognizing device connected

hey, i really need help asap! my blackberry curve 9300 loads up but will not turn on i have tried re-booting it also i have downloaded blackberry device manager to try and get help but it will not connect to my device because it is not switched on how can i get my phone working!? 

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Hall of Famer III
Posts: 58,470
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Desktop Manager not recognizing device connected

Hi and Welcome to the Community!

 


wadoodn10 wrote:

hey, i really need help asap! my blackberry curve 9300 loads up but will not turn on i have tried re-booting it also i have downloaded blackberry device manager to try and get help but it will not connect to my device because it is not switched on how can i get my phone working!? 


Well, beyond what is already in this thread (you have read and tried what is already posted, right?), you can try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎03-29-2015
My Device: Bb 9800
My Carrier: Yes

Re: Desktop Manager not recognizing device connected

My bb 9800 was connecting perfectly well to my pc before all of a sudden it stopped working,it only charges but it does not display the message block to choose usb mass storage,ave changed different usb cables,tried on another system and got an error message 'the device haS malfunctioned and cannot be detected by windows".I formatted ma fone still no change.pls help I have a backup on my system I need to restore.tanks in anticipation
Hall of Famer III
Posts: 58,470
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Desktop Manager not recognizing device connected

Hi and Welcome to the Community!

Everything I know of on this topic is already posted above in this thread, ready for you to read/try. If it does not work, then formal support would be your next step...at an internet-distance, there is really very little we can do.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 2
Registered: ‎03-29-2015
My Device: Bb 9800
My Carrier: Yes

Re: Desktop Manager not recognizing device connected

I have bn reading everytin on dis page since yestyday,bt ave nt really gotten d baSic point.dt is y I have posted my complain here.pls gimme a direct solution @ ur disposal pls.I already have a bb destop version 7.1 I wud b grateful if u jst point me to d right direction
Hall of Famer III
Posts: 58,470
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Desktop Manager not recognizing device connected

The right direction is to read/try what is already posted above. There are several different troubleshooting tips posted there. As I said, I have nothing more to offer...all that I have is there. If you cannot handle the information, then you need in-person support from a qualified technician.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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