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05-08-2010 11:22 PM - edited 05-08-2010 11:29 PM
I just purchased a Blackberry Curve 8530, running v5 software, my computer is Windows 7. I installed the 501_b073_multilanguage software that I downloaded from Blackberry's website. When I launch the Desktop manager I get this message: "Before you begin, verify that your current BlackBerry device is connected to your computer." The troubleshooting posts I've seen on this forum include many tips (the ones I've tried are below). One in particular I can't do is "The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect."
... because I can't get rid of the error message dialoge box, and I can't click on the options menu in the BB Desktop Manager.
I have tried the following:
If someone has an idea or something I haven't tried I'd sure appreciate it!!
Solved! Go to Solution.
05-17-2010 10:19 AM
05-17-2010 05:18 PM
Okay, folks, after a 3 1/2 hour phone call with a (very patient) telephone support person at Blackberry, here's what I learned.
You can check your USB drivers this way:
So here's what NOT to do: We tossed the entire driver that was the "extra". This effectively made using my mouse and keyboard impossible, as they are USB, and sent my poor husband into the basement to find a million-year-old keyboard (and then a mouse) with the old fashioned kind of connectors (PS2). Bleh. Don't do that.
Here's what I did that worked (not saything this will work for you -- this modifies the Registry so better do a system backup with that backup and restore if you're nervous about this sort of thing):
Hope this helps someone.
First pic: shows "before"
Second pic: shows full file path and "after"
05-18-2010 06:58 PM
So glad it helped someone else besides me!
The RIM rep (BlackBerry) assured me, no, promised me, that he would see to it that this info would make it into their knowledge base articles so it would help others. It was really an entire afternoon installing on different computers and doing all sorts of crazy things.
Note to users: please try all the stuff in the knowledge base articles, like this post (there are others) first. (Note from me: I can get mine to work from the front or rear ports, but maybe every computer is different): http://supportforums.blackberry.com/t5/BlackBerry-
08-02-2010 12:52 PM
WOW....what else can I say. After hours and hours of research on how to get my wife's BB to sync with DTM on her DELL laptop......This was the one that worked. The upperfilter was their, I deleted it and hooked the BB up to laptop and what do you know.....Finally connected. Thanks so very much for posting this. Sure made my life a lot easier. Awesome...thanks again.