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Posts: 16
Registered: ‎03-25-2009
My Device: Not Specified

Desktop Manager refuses to recognise 8900 Curve.

[ Edited ]
This has been an ongoing problem for a while, the Desktop Manager refuses point blank to recognise the 8900 Curve when it's connected to the PC by USB, Bluetooth isn't an option with the PC. It did recognise the device initially but just stopped. I have tried removing and reinstalling the software, from the CD and the latest version from the net with/without the PC's security software active, rebooting the PC and the Blackberry before connecting, all Blackberry/RIM features are checked as safe in every part of the security software. In short I have tried everything that has been suggested on every forum I can find.

The USB connection is not the problem, it charges the device and it functions in mass storage mode but nothing else. On the Desktop Manager at the bottom LHS, Device Connected (PIN): None and nothing I have tried changes that.

Any suggestions for overcoming this extrememly exasperating problem would be greatly appreciated. It's my wife's phone and she is desperate to get some music onto it but unless I can get the software and phone to speak to each other that's not going to happen! She got the Blackberry because of it's features and at the moment the majority of them are useless because it doesn't connect with the PC.
Message Edited by stevesberry on 08-14-2009 10:51 AM
Message Edited by stevesberry on 08-14-2009 05:23 PM
Hall of Famer III
Posts: 58,711
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Desktop Manager refuses to recognise 8900 Storm.

HI there!


A couple of things...


First ---   8900 <> Storm. Storm = 9500 or 9530. 8900 = Curve.   So, which device is it that we're talking about?


Second --- here are a bunch of troubleshooting links:

KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00019 No PIN displayed in BlackBerry Desktop Redirector

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.

Hopefully something there is helpful!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Posts: 16
Registered: ‎03-25-2009
My Device: Not Specified

Re: Desktop Manager refuses to recognise 8900 Curve.

[ Edited ]
Apologies, it's the 8900 Curve, no idea where I got Storm from?! I've amended the post title. I don't have the phone with me, my wife has it, she's working tonight (Nurse). I've done so many things I can't in all honesty remember if I've tried the items you listed, to be sure I'll try them tomorrow.
Message Edited by stevesberry on 08-14-2009 05:20 PM
Message Edited by stevesberry on 08-14-2009 05:24 PM
New Contributor
Posts: 6
Registered: ‎04-19-2013
My Device: Curve 8900
My Carrier: Vodafone

Re: Desktop Manager refuses to recognise 8900 Storm.

Hi.. I saw your reply.. My problem is exactly the same.  My phone is Blackberry Javeline 8900.  The desktop manager does not recognise my phone.  Everything else is fine.  It gets charged properly through USB.  I connected other BB phone, the same software recognises it.  


So do not know what to do.  The issue is I need to back-up my contacts and which I am unable to do.  Also, I need to transfer those contacts to my another android device (I have 2 phones). Please help.