10-16-2008 07:50 PM
Solved! Go to Solution.
10-16-2008 08:06 PM
The Desktop Manager software can be downloaded from here.
If you want the handheld software, download from here
The latest version of the Desktop Manager is 4.6. Was that the one you tried already?
10-16-2008 08:15 PM - edited 10-16-2008 08:21 PM
Hi and welcome to the forums!
First you need to realize the DEVICE OS runs on the PHONE. The desktop software runs on the PC and facillitates the communication between the two. You ahve downloaded the wrong software, you downloaded the DEVICE OS for the 8100. If you have an 8120, you have the wrong software in your phone.
Here is what you need to do.
Use this procedure to cleanly uninstall the DM you have loaded:
Go to here and download Desptop software 4.2.2 without Media manager;
Cold boot the PC after de-install and :
Install with these Vista condierations:
1. Right-Click on Command Prompt in Start Menu and choose Run as Administrator
2. Navigate to C:\Program Files\Research in Motion\Blackberry\IS71 Connectors\MS Outlook Connector by typing: c:\> cd program files\research in motion\blackberry\is71 connectors\ms outlook connector
3. Then type in the command prompt, type: regsvr32 MsOutlookConnector.fil
4. If the registration is successful, the following message displays:
DllRegisterSErver in msoutlookconnector.fil succeeded.
5. Close and open Blackberry Desktop Manager to perform the synchronization process again and Outlook will be in the list...
If you receive the error message DllRegisterServer failed with error code 0x80070005 - you do not have admin rights. So, it's important that you run command prompt as admin.
Now go to your carriers blackberry software site, get the correct device OS and make usre the app loaded can find it.
Then follow this procedure. Skipe the backup reoald unless you have one from BEFORE the device OS download.
Check the below -
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Make sure that you have installed updated device software installed in your PC. Check this link to get update device software from carrier OS download site.
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
To perform a clean install of the BlackBerry Device Software, perform the following steps:
10-16-2008 08:29 PM
10-16-2008 08:41 PM
To be clear,
Disregard the bottom options, only look at the top desktop manager options, ok?
The device software will come from your carrier, Give me the name I will will provide the link
10-16-2008 09:26 PM
It has the 8100 model.
10-16-2008 10:01 PM
10-16-2008 10:08 PM
Let's try a few things:
Load this device driver from Microsoft:
If you plug the BB into the USB and use windows explorer does it come up as a drive?
If using a USB switch to a regular port.
If you can see it in Windows the cable and port are good.
Let me know.
10-16-2008 10:18 PM