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Posts: 2
Registered: ‎10-27-2009
My Device: Not Specified
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Desktop Manager ver. 5.0 Data1.cab file has bad CRC

The current DTM software appears damaged. Did clean uninstall of old ver. 4.5 software. Downloaded the "500_b028_multilanguage.exe".  As software installs, I get a popup error message titled "WinZip Self-Extractor", and the message is "ZIP damaged: file C:\DOCUME~1\ttipps\LOCALS~1\Temp\WZSE0.TMP\SR_MM\Data1.cab: Bad CRC 6f092258 (should be 76f6d0e3).  Possible cause: file transfer error." 

 

Any ideas?

Posts: 95,198
Likes: 24,505
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Desktop Manager ver. 5.0 Data1.cab file has bad CRC

Have you tried downloading the most recent (launched this week) version of Desktop Manager 5.0, SP 1?

 

Download Desktop Manager from here:

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22



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New Contributor
Posts: 2
Registered: ‎10-27-2009
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Re: Desktop Manager ver. 5.0 Data1.cab file has bad CRC

Thank you Mr. Sanders!!!  You hit it right on the spot and I really appreciate the link.  Problem solved!  tom

Posts: 95,198
Likes: 24,505
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Desktop Manager ver. 5.0 Data1.cab file has bad CRC

You are very welcome.



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Registered: ‎04-21-2010
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Re: Desktop Manager ver. 5.0 Data1.cab file has bad CRC

I am having this issue as well.  Roxio media manager keeps coming up looking for D:\TEMP\WZSE0.TMP\SR_MM\ .  If I cancel it it keeps on coming up.  Even if I end task on the installer it keeps poping up.  I cant install the new blackberry messenger because I cant get the other MSI to stop.  Any ideas?  I tried it in safemode, and it wont allow the install.

 

Thanks in advance!

Josh

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Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Desktop Manager ver. 5.0 Data1.cab file has bad CRC

 


jsblackmaro wrote:

I am having this issue as well.  Roxio media manager keeps coming up looking for D:\TEMP\WZSE0.TMP\SR_MM\ .  If I cancel it it keeps on coming up.  Even if I end task on the installer it keeps poping up.  I cant install the new blackberry messenger because I cant get the other MSI to stop.  Any ideas?  I tried it in safemode, and it wont allow the install.

 

Thanks in advance!

Josh


Hi and Welcome to the Forums!

 

You probably have something residual that isn't getting cleaned off. I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.

 

1) Remove your device OS update package from your PC (add/remove programs)

 

2) Cleanly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

  • Some have reported that there are more registry keys to remove than are discussed in that KB

  • Others have reported the use of a registry cleansing tool to also be helpful

3) Get a fresh download of the RIM DTM software:

  • Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager for synchronization

 

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

 

5) Install DTM to your PC

 

6) Install (also to your PC), the device OS package

 

7) Start the organizer configuration over:

  • KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager

Hopefully that will get things going again.

 

Good luck and let us know!

 

 

 

 


Occam's Razor nearly always applies when troubleshooting technology issues!

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