05-11-2011 03:34 PM
I've got the same problem - can anybody help please.
I've only had a blackberry for three months and love it, but without the desktop software it's no use to me.
The error message comes up every time I try to open it.
I've unistalled, re-installed, done a system restore on the computer, nothing works!
When I was downloading the programme the was a pop-up that flashed with some kind of alert but it didn't stay long enough to read it and it carried on installing, but it doesn't work.
I have turned off all windows automatic updates (I run XP) but it makes no difference.
Where is blackberry support? HELP!! (Please)
05-12-2011 05:23 AM
I have solved this problem - I have given up on Blackberry and got an HTC Desire S which is brilliant and syncs without a problem
Until all users take action of this nature companies will continue to ignore our pleas for help and release buggy software that creates an enormous amount of frustration and wasted time
It is a shame as I liked my Curve 8900 and was ready to upgrade to a new Bberry until I had this issue with DM
05-14-2011 01:28 PM
I am hoping I've cracked it now. I did a system restore on the computer back to 18th April - the last time I knew it worked. I am now running version 18.104.22.168 and turned off any more updates. So far it is working.
I am now going to turn my windows automatic updates back on and monitor those and see if the desktop software keeps working.
05-16-2011 10:50 AM
I'm having a similar issue, I have downloaded a fresh copy 4 times and I'm about to lose my mind. I get no errors but when I try to open the desktop manager I just get the window frame and the program never fully opens so that I can use it. I've made sure that all my Windows Updates have been done, I've tried a few different versions of the software, nothing works. Any ideas?
05-16-2011 11:00 AM
As I previously said, bin the Bberry and get a Desire.
I am a completely independant user and really want to protest at the time wasted trying to get software to work.
I really do not regret swapping, the Desire is FAR more flexible than the Bberry and works brilliantly. I would not change back now
05-16-2011 11:01 AM
01-24-2012 07:34 PM