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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-31-2012
My Device: Style 9670
My Carrier: Sprint

Desktop Manager

Recently, I was unable to sync my phone to my Desktop Manager. I've tried uninstalling and reinstalling the Desktop Manager software to no avail. The message I keep getting is "Organizer failed to start. The BlackBerry Desktop Software could not load your previous organizer data configurations. Reconfigure your organizer settings to synchronize organizer data between your computer and your Blackberry device." I've tried troubleshooting and the same message keeps popping up. Any ideas on how to repair?

Hall of Famer III
Posts: 58,800
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Desktop Manager

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over (with some optional portions that you may need to use), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎08-07-2012
My Device: 9810
My Carrier: Father

Re: Desktop Manager


I had this problem for several months and then finally spent more than 6 hours on the phone with Verizon and then the Blackberry techs.  They shuffled me through at least 6 people and finally I got a tech who admitted that they knew about the problem with the Mac interface, but had not found a solution. After all i got the solution from techyv and provide the link for your better understanding.