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New Contributor
Posts: 9
Registered: ‎07-12-2008
My Device: Not Specified

Re: Desktop Mgr / No Pin Recognized / Disconnected

i bought a new usb cable and now it works fine
New Contributor
Posts: 2
Registered: ‎07-30-2008
My Device: Not Specified

Re: Desktop Mgr / No Pin Recognized / Disconnected

I had to get a new device. Then all was well.Thanks for the information though
New Contributor
Posts: 2
Registered: ‎11-19-2008
My Device: Not Specified

Re: Desktop Mgr / No Pin Recognized / Disconnected

I have seen the same problem with Blackberry Desktop Manager 4.6 on XP/SP3.

 

The only solution I've figured out is to close Desktop Manager then go into

Task Manager and kill the RIMDeviceManager.exe and BbDevMgr.exe processes. 

Next time I bring up Desktop Manager it sees my Blackberry just fine.

 

Pretty crude solution but I don't see anything in Desktop Manager or Device

Manager that lets you unplug the Blackberry gracefully or reset the two 

programs.    I've looked into using other versions of Desktop Manager but 

I haven't seen this problem addressed in the materials I've read.

 

There is one note on blackberry.com about turning off the Device Manager

Power Management option that cuts power to a USB Root Hub when a device

is disconnected but that didn't seem to make any difference on my Dell

Inspiron 94000 laptop.)  The url for that fix is:

 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11151&sliceId=SAL_Pub...

 

 

Has anyone heard from anyone at RIM about this bug?