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New Contributor
Posts: 2
Registered: ‎05-21-2013
My Device: Torch 9800
My Carrier: AT&T

Desktop Software 7.1 Install Error

I'm getting the following error when installing the latest Desktop Software onto a new Windows 7 (64 Bit) laptop:


"Some of the installation files from the previous versions of the software could not be removed. Make sure that no other application is using these files."


Install gets past the point where it creates the desktop shortcut, but then rolls back.



Posts: 1,185
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Desktop Software 7.1 Install Error

System Requirements
BlackBerry Desktop Software v7.1

Hardware requirements

Intel® compatible 1 GHz or higher processor
512 MB of RAM
USB 1.1 or higher USB port
Screen resolution of 1024x768 or greater
100 MB of free hard disk space for typical installation
Software requirements

Windows® XP SP3 or later, Windows Vista®, Windows 7 or Windows 8
If you’re using a 64-bit Windows XP computer, you must install a hotfix from Microsoft®. Learn about and download the Microsoft hotfix.
Microsoft® .NET Framework 3.5 SP1 or an active Internet connection
iTunes version 7.7.1 or later, or Windows Media® Player version 10 or later, for music synchronization


Computer meets all the requirements?
New Contributor
Posts: 2
Registered: ‎05-21-2013
My Device: Torch 9800
My Carrier: AT&T

Re: Desktop Software 7.1 Install Error

Yes, it's a brand new high end Dell E6530.

Posts: 1
Registered: ‎07-03-2013
My Device: Curve
My Carrier: Vodafone

Re: Desktop Software 7.1 Install Error

I'm getting exactly the same error on a newly build Windows 7 64bit Dell E6400.

It's never had any Blackberry software installed on it before
New Contributor
Posts: 7
Registered: ‎05-15-2012
My Device: Blackberry Playbook and Blackberry Q 10
My Carrier: AT&T

Re: Desktop Software 7.1 Install Error

  Did anyone help you with your desktop install  I am trying to do the same on my laptop. I have had the software on this laptop and had to uninstall it, it was not working right for some reason not that i am trying to re install the program i can not do it, i am not even geting any message as to why it is not