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New Member
Posts: 2
Registered: ‎03-30-2014
My Device: Curve 9300
My Carrier: O2

Desktop Software Constantly Asks To Install. PLEASE HELP!



I went to uninstall Blackberry Desktop Software years ago, and believed to have done it correctly (No Blackberry items in my control panel when i go to uninstall etc.)


However, every time i go to open a video in realplayer or Windows media player or anything like that, Blackberry Desktop Software 6.1 tries to install, i will click cancel, it will reappear instantly, i click cancel again, it reappears instantly every single time. So i leave it, it then says it cannot install because the feature i am trying to use is on a network resource that is unavaliable, so i click cancel, then it restarts again. Its ridiculous.


Please help me get rid of it for good. i have AVG anti-virus software and i am in Windows Vista.

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Desktop Software Constantly Asks To Install. PLEASE HELP!

[ Edited ]

Have you pressed your Start button and done a search? If you open the search area and type in 'BlackBerry', it should list any files associated with BlackBerry. You could then delete these files. I know you said there were no BlackBerry programs in your Control Panel but there could still be fragments remaining.



Cheers.  Smiley Happy

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New Member
Posts: 2
Registered: ‎03-30-2014
My Device: Curve 9300
My Carrier: O2

Re: Desktop Software Constantly Asks To Install. PLEASE HELP!

Only images (all .jpg files) that i had taken on the Blackberry previously and then put onto my pc.

Posts: 11
Registered: ‎09-12-2014
My Device: Undisclosed

Re: Desktop Software Constantly Asks To Install. PLEASE HELP!

This really is a pain, BlackBerry Desktop Software 7.1 tries to install itself on certain occasions when Windows Media Player is in use, despite having been uninstalled, even on Windows 8.1!