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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-21-2008
My Device: Not Specified

Desktop Software Greyed out when connected to device

[ Edited ]

I just recently bought my first Blackberry Pearl. I installed the Desktop Software successfully & performed a synch with Outlook. The next day I went to do it again and when I connected to the computer (USB) the Desktop Manager goes from Disconnected to Working & grey’s out. I left it running for an hour & nothing seam to happen.


I contacted Verizon help by phone & the technician suggested removing the desktop soft ware & reloading it. I have done as suggested & I still have the same problem & now I also receive another message.

This computer does not know its message account address. Either the messaging system is not configured properly or this messaging system is not supported.”


I am new to having a Blackberry so I would not be surprised if I did something in on the device.


Any  help to newbie user would be appreciated.


Message Edited by Chappy68 on 08-22-2008 07:30 AM
Message Edited by Chappy68 on 08-22-2008 07:31 AM