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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎02-22-2012
My Device: Torch 9810 White
My Carrier: Rogers

Desktop Software Upgrade = Fail to Load after install/re-install/any option possible!

My Blackberry Desktop Software told me last week that I can upgrade my software...so I did internally through the software program itself...now my program will not load at all. I keep on getting this message and Windows is not helping one bit with the link they provided at the bottom. I have unistalled everything of Blackberry on my laptop, and re-installed (new software, didn't work, so back tracked and still didn't work!!!)


Microsoft Windows


Blackberry DEsktop Software has stopped working


Windows can check online for a solution to the problem.


Check online for a solution and close the program (I have tried this option and nothing opens or happens in result of selection!)

Close the program



Stopped working


Problem signature:

Problem Event Name: APPCRASH

Application Name: Rim.Desktop.exe

Application Version:

Application Timestamp: 4eb85358

Fault Module Name: KERNEL32.dll

Fault Module Version: 6.0.6002.18449

Fault Module Timestamp: 4da47967

Exception Code: e0434f4d

Exception Offset: 0003fc56

OS Version: 6.0.6002.

Locale ID: 4105

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