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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-04-2009
My Device: Not Specified

Desktop Software Upgrade Fatal Error

I am trying to upgrade my BB desktop software to 4.5 as I was instructed to by a message from RIM. But every time I try, I get a message that says A fatal error has occurred while updating your device's software. Please try again. It hangs up at the same place in the process--after it has backed up everything on the device. It says something like "uploading 450 of 540" and it stops. Any ideas out there?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Desktop Software Upgrade Fatal Error

Hi and welcome to the forums!


What is the model number of your device?

Here is an article on your error message: Fatal error occurred when updating handheld




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