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New Contributor
Posts: 7
Registered: ‎06-11-2012
My Device: Bold 9900
My Carrier: 3

Desktop Software V7 Errors

[ Edited ]

Since upgrading to V7 i cant sync my 9900 with outlook!. I have spent ages searching for a solution and I have got nowhere.


I had a Bold 5800 and RIM released a new OS and messed the phone up (not enough memory even after a wipe), i got a Bold 9900 to solve this problem and the phone is rubbish, battery life is worse than  a IPhone!.


Now they have updated the Desktop Software and messed that up.


I am getting sick of Blackbery and their products!


Hall of Famer III
Posts: 58,456
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Desktop Software V7 Errors



Today I shifted to the new v7 Desktop Software, and all went well. But I did do some additional things, just to be sure. Here's the process I followed...maybe it'll work for you. I also, as an added protection before starting, copied my calendar, contacts, memos, and tasks into an Outlook PST...just in case...I tend to regularly do that anyway since most PC backup programs can't back those up from the main mailbox, but can back up a PST (as long as it's closed from Outlook).


I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.

Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).

1) Remove any/all device OS update package(s) from your PC (add/remove programs)

2) Cleanly uninstall the RIM Desktop Software:


  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some have reported the manual search and removal of RIM, BB, and Puma registry keys to be helpful...do not attempt this if you are at all unsure as editing your registry wrongly can render your entire PC useless.
  • Others have reported the use of a registry cleansing tool to also be helpful
  • Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations

3) Get a fresh download of the RIM Desktop Software:

4) Download (to your PC) a fresh copy of your device OS package from your carrier:

5) Install the Desktop Software to your PC

6) Install (also to your PC), the device OS package

  • If the package is from a different carrier from that for which your BB was originally manufactured, then you must delete, on your PC, at least one and possibly two copies of VENDOR.XML

7) Launch the Desktop Software


8) Connect BB when prompted


9) Delete, from the BB, the organizer app user content databases:

  • KB10167 How to clear the user content databases from the BlackBerry smartphone
  • I deleted everything on my BB related to contacts, calendar, tasks, and Memos

10) Start the organizer configuration over:

  • KB03315 How to synchronize organizer data (calendar, task list, memo list, and contact list) using the BlackBerry Desktop Software
  • If you are using Outlook and multiple profiles, be sure to click the button that allows you to select the profile that the Desktop Software should use

This re-loaded all organizer content databases to my BB cleanly. Hopefully it will work for you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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