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Contributor
Posts: 23
Registered: ‎10-07-2012
My Device: Bold 9780
My Carrier: MTN
Accepted Solution

Desktop Software Windows 8.1

The Blackberry Desktop software will not load in Windows 8.1 the error message is

 

"This app can't run on your PC

To find a version for your PC check with the software publisher"

 

'

Hall of Famer III
Posts: 57,260
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop Software Windows 8.1

Hello,

 

I've seen multiple posts from folks on Windows 8.1 having various issues. My suspicion is compatibility...refer:

As you can see, it states Windows 8, but not 8.1. Hence, my suspicion is that the current versions of the Desktop Software are not compatible with 8.1, and hence cannot be expected to provide proper functionality.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

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Contributor
Posts: 23
Registered: ‎10-07-2012
My Device: Bold 9780
My Carrier: MTN

Re: Desktop Software Windows 8.1

This issue has now been resolved after receiving a Windows update yesterday I attempted to reload the desktop software and everything is now fully functional

Visitor
Posts: 1
Registered: ‎08-05-2014
My Device: 9790
My Carrier: vodacom

Re: Desktop Software Windows 8.1

hi im still struggling to get desktop software for windows 8.1

 

please help