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New Member
Posts: 1
Registered: ‎12-03-2011
My Device: blackberry curve 9360
My Carrier: MTN South Africa

Desktop Software download

I have downloaded Blackberry Desktop Software and in trying to open it, it gives the following warning and aborts "The following disk image coudn't be opened - Image, Blackberry Desktop Software, Reason - not recognised". I am using Mac OS 10.6.8(Snow Leopard).


What am I doing wrong?




Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Desktop Software download

Hey Derekmanser,

Welcome to the BlackBerry Support Community Forums.


I would suggest removing the downloaded file and re-download the software from www.blackberry.com/desktop




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New Member
Posts: 1
Registered: ‎02-04-2013
My Device: Blackberry 8520 smartphone v. 5.0
My Carrier: Digicel (Haiti)

Re: Desktop Software download



Were you able to find a solution? I'm having the exact same probem on my Mac OS 10.6.8... perhaps the software has issues with this operating system?


I tried the offered solution of deleting and re-installing the software, but still recieved the "not recognized" error message. Any suggestions?