10-21-2012 06:00 AM
I've been trying to upgrade my OS to the new one but for that I need to backup all my data using the Desktop Software. But every time I try and do that, it keeps getting stuck when it reaches the 'Backing up Smart Card options'.
It just freezes and that's it. What do I do?
10-25-2012 12:30 PM
Welcome to the forums.
Have a look at the below article which should help you out with your issue.