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New Contributor
Posts: 8
Registered: ‎10-21-2012
My Device: Curve 9360
My Carrier: Etisalat

Desktop Software getting stuck



I've been trying to upgrade my OS to the new one but for that I need to backup all my data using the Desktop Software. But every time I try and do that, it keeps getting stuck when it reaches the 'Backing up Smart Card options'.


It just freezes and that's it. What do I do?





Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Desktop Software getting stuck

Hello nupurj, 


Welcome to the forums. 


Have a look at the below article which should help you out with your issue. 


"Error backing up databases" message is generated at Smart Card Options database when backing up the...



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