10-21-2013 02:29 AM
I am no longer able to synchronize. I have installed, deleted and re-installed the desktop software 1000 times, but it still does not work. As soon as I connect my phone my entire laptop hangs. BB say that it is a setting error on my laptop and my IT guy says its a BB problem - nobody can help me. It used to work until about 3 months ago. I can no longer use Desktop software. Please help.
10-21-2013 04:12 AM
Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
You also could perhaps try the steps in this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
VIA | sdgardne