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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Desktop Software v6 Download

Is either version 5 or 6 of DM still listed as being an installed program?

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Contributor
Posts: 17
Registered: ‎08-15-2010
My Device: Torch 9800
My Carrier: AT&T

Re: Desktop Software v6 Download

No all references have been deleted. It may be an issue with some program that I have on this computer. The reason I say this is that I can download the desktop software on another computer that I have. For some reason I keep getting an error message and when I trace the issue down it comes back to a log file that I can not delete. Frustrating to say the least as my laptop is my daily computer that I use and it would be nice to be able to use the desktop software to download apps and sync my iTunes music library, etc. I tried to take my laptop into the nearest AT&T authorized store which is over an hour away for me but they were not willing to even try to help me with the issue. I was very disappointed in the customer service but also understand that if the issue is a computer issue then their reluctance to offer assistance is understandable.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: Desktop Software v6 Download

Hmm, can you move the file to a different location or try renaming it?

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Trusted Contributor
Posts: 103
Registered: ‎08-14-2010
My Device: Torch 9800
My Carrier: ATT

Re: Desktop Software v6 Download

Any file unlocker should be able to do the trick. Just google "file unlocker".