07-12-2012 07:58 AM - edited 07-12-2012 09:42 AM
Hi all, We've just upgraded our copies of desktop software from v6 to v7, however an error message now appears during synchonisation:
"ERROR: COLTransbase::MoveFirstSummaryRecord: Unable to move to first or next row."
Clicking "OK" removes the error message, synchronisation continues but no new entries are synced to the phone, this happens regardless of what the data is (calendar, notes, contacts etc.) The PC this problem occurs on is running Windows XP SP3, with Outlook 2003 connected to Exchange Server 5.5 SP4 via MAPI. The phone is a BB Torch 9800. This setup worked perfectly with Desktop Software v6.
Some troubleshooting steps I've tried, with no success:
I've tried looking for Desktop Software v6 off the Backberry website but can't find it, any link just sends me to v7!
Fortunately I had a copy of Desktop Software v6.01 saved, so I completely removed v7, reinstalled v6.01, connected the phone and now ALL data synchronises with no errors, I even created a new test entry in Outlook's calendar, resynced and it appeared on the phone.
I'm stumped! Any suggestions would be most welcome...
07-27-2012 06:07 AM
Thanks for the idea.
I tried it and things did seem to progress further. Sadly , a further error message
"A program error occurred at line 131in .\Error ccp."
07-27-2012 06:10 AM
07-28-2012 12:28 PM
HELP PLEASE! I have a similar problem. Contacts was not even an available option to be synced. After updating all software, I have now the option to sync Outlook 2010 contacts. BUT, the following error comes up: "coltransbase move first summary record unable to move to first or next row". I have three entires for: "First level". in the folders options and two options to use eMail addresses that do NOT have the contacts. Apparently, BB Desktop can't access my Outlook Contacts. Any help would by appreciated. Thank you.
07-31-2012 03:49 AM
The people art BlackBerry support have been helpful wioth this. It seems itis related to recurring appointments. Here is the link to the Balackberry Knowledge Centre for a work around:
01-25-2013 06:10 AM
Hello I had the same error while synching contacts.
ERROR: COLTransbase::MoveFirstSummaryRecord: Unable to move to first or next row.
Went to Advanced options and the Fields tab and unchecked/turned the Sync off for any of the fields that I thought were blank or unused in the Contact, and Synched successfully.
Hope that helps someone.