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New Contributor
Posts: 3
Registered: ‎04-30-2008
My Device: Not Specified

Desktop Software version 4.3 - Error message 1720

I just got a new Blackberry Pearl 8110. Whenever I try to load the software to my laptop I get this error message and the software will not load. Can anyone help?
Regular Contributor
Posts: 78
Registered: ‎04-01-2008
My Device: Not Specified

Re: Desktop Software version 4.3 - Error message 1720

This is either a Windows Installer or an installshield issue.

 First off try Renaming the installshield folder.

On the PC go to c:/program files/common files  Rename the installshield  folder to installshield_old and try again

 

If this does not work verifiy no Anti Virus software is running

 

Finally Download the newest version of Windows Installer from the Microsoft download center. 

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Forums Advisor I
Posts: 661
Registered: ‎04-02-2008
My Device: Curve 8900

Re: Desktop Software version 4.3 - Error message 1720

Here are some search results from the BlackBerry Technical Solution Center, too:

 

BlackBerry Technical Solution Search Results for 1720