02-18-2011 01:10 AM
Thanks for the tip on renaming the extension on the file.
This worked for me as the blackberry Desktop Manager would not even load.
02-19-2011 03:22 PM
I have the same problem. After upgrading my Bold 9700 to OS6, I have tried several times to install DM 6 but it crashes at start-up, only displaying the splash screen logo.
Several times, I have tried to desinstall, reboot, reinstall (even in different languages/regions)... to no avail. The phone operator tech support was not helpful either.
I only get the follow Microsoft parameters:
My system is WP (SP3) on a Netbook Lenovo S10.
I am experienced with this kind of material but can't figure out.
Any advice ??
02-20-2011 09:23 AM
I am running XP service Pack 3 and Office 2010.
I have downloaded the latest version of Desktop manager 6, it installs, but wont start.
I just get the message windows message "Blackberry Desktop Manager has encountered a problem and needs to close.
02-20-2011 09:41 AM
seems a lof of users are having this problem; "Blackberry Desktop Manager has encountered a problem and needs to close."
and either RIM can't, won't or doesn't care to fix the problem
this is why people are buying iPhones
02-20-2011 10:07 AM
You requested advice. I would provide log files for RIM engineers to analyze. Refer to mechanicus' post (08-27-2010 12:12 PM) in this thread. From the logs I provided, he/RIM discovered the cause of my issue and the recommended solution worked. Refer to my post (09-14-2010 01:46 PM). Good luck.
02-21-2011 05:03 PM
Refer to "dnalevy" threads under the subject heading and find the one where he advises to change a blackberry manager file? to .old hit enter and then change it back to the original file name. The advice is at the bottom of a long log file report.
Hope this helps you
Regards Kevin y
02-21-2011 05:13 PM
I tried a fix from a "dnalevy" thread under the subject heading. I would suggest you give it a go, can't hurt. The fix appears at the end of a long log file report and suggests adding a .old to the desktopmanager? file, hit enter and then go back and remove the extension. It worked for me.
Hope this helps.
Rgards Kevin y