Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Member
Posts: 1
Registered: ‎07-02-2013
My Device: Blackberry Bold 9900
My Carrier: Virgin

Desktop Software will not recognize that phone is connected to the computer

I have downloaded the Desktop Software to my computer, but when I attempt to connect my Blackberry device as instructed it just keeps attempting to connect and cannot do so. I am assuming this is because my phone shut itself down yesterday and keeps attempting to reboot giving me an applciation error 606, which when I phone my provider for support, is a necessary software upgrade, therefore my phone is acting as if the battery is not charged and so I cannot connect to download the software upgrade that I need to do in order for it to function. Any suggestions???

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Desktop Software will not recognize that phone is connected to the computer

Hello amberhogan and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with your device.

 

Please see KB23954 related to the App Error 606 you are seeing and KB10144 for the steps on how to reinstall the software. 

 

Let us know if you're able to resolve the error.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!