04-15-2012 06:12 AM
Having problems with error message when opening latest desktop software. Tried to uninstall and download latest version to run with 9360 and still a problem. I thought it was happening only when handset plugged but it is happening when you launch the program.
Its a system error message headed - Rim.DesktopHelper.
Rim.DesktopHelper has encountered a problem and needs to close
Is there a way of resolving this as I cannot restore or use either the handset or the software.