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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎02-08-2012
My Device: Torch 9800
My Carrier: Orange

Desktop Software

Having problems with error message when opening latest desktop software. Tried to uninstall and download latest version to run with 9360 and still a problem. I thought it was happening only when handset plugged but it is happening when you launch the program.

Its a system error message headed - Rim.DesktopHelper.


Message says

Rim.DesktopHelper has encountered a problem and needs to close


Is there a way of resolving this as I cannot restore or use either the handset or the software.